Privacy & Data Protection Policy

NIXI Property Group respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable law. This policy explains what information we collect, why we collect it, how we protect it, and your rights.

1. Information We Collect

• Contact details (name, phone, email)
• Property address and related service data
• Payment and billing information
• Visual media related to work performed

We collect only the information required to perform services, communicate with clients, and comply with legal obligations. We do not collect more data than necessary. 2

2. How We Use Your Information

Your personal information is used for:

• Delivering and managing services
• Communication and scheduling
• Invoicing and record‑keeping
• Compliance with legal requirements

3. Information Security

We implement reasonable technical and organizational safeguards to protect personal information against loss, unauthorized access, or unlawful processing. While no method is completely secure, we use industry‑standard measures to help protect your data. 3

4. Sharing with Third Parties

We may share personal information with:

• Subcontractors and service providers under confidentiality obligations
• Professional advisers when necessary to defend legal rights
• Law enforcement or regulatory bodies when legally required

5. Your Rights

You have the right to:

• Request access to personal information we hold
• Ask for correction or deletion
• Object to processing under certain conditions

Requests must be submitted in writing; we will respond within a reasonable timeframe. 4

6. Retention

Personal information is retained only as long as necessary to fulfill services or legal obligations, after which it is securely deleted. 5